Meet the team

Awarding Body

The PAPAA course is accredited by Industry Qualifications (IQ) ( IQ is approved by qualification regulators in the UK and is designed to provide a new type of awarding environment, with a philosophy based upon quality, partnership and transparency. They are a mutual body committed to the highest operational and ethical standards and designed to harness the power of and develop opportunities for their members. PAPAA Student assignments are monitored by the Include-ed Internal Quality Assurance team and are fully externally verified by officers from Industry Qualifications.

Caroline Read

Caroline Read Director

In addition to her Senior Management role, Caroline oversees the production of videos, personnel and financial accounts.

Caroline is also Senior Course Tutor for Communicate-ed.

Emma Smith

Emma Smith Quality Manager

Emma is in charge of Quality Assurance. She holds a BA in Business Administration, is a qualified teacher, PAPAA graduate and supports students as an Assessor. Emma supports delegates at Communicate-ed face to face courses ( and oversees the Include-ed quality assurance team.

Amy Martin

Amy Martin Course Manager

Amy has a BSc in Psychology, is a qualified teacher, PAPAA graduate and supports students as an Assessor. Amy manages the day to day admin associated with the course and answers Student enquiries.

Sarah Beard

Sarah Beard Presenter, online video presentations

Sarah was a founding director of the PAPAA course. Sarah now runs a range of other courses through dittas limited ( and offers assessments and tuition through

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